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FYI: Due to the current global pandemic caused by COVID-19, we are experiencing frequent delays in the delivery of our products. We wanted to apologize in advance for any delays and inform you that we and our partners are doing everything possible to deliver every order as quickly as possible.

Expected delay of 5 -10 days compared to normal shipping times*

For any questions or requests, do not hesitate to contact our 24/7 customer service at the following email address: support@gosmartzy.com

*CANADA SHIPPING UPDATE: for orders from Canada there may be further delays.

What are the delivery times?

Once the order has been placed, we will proceed with the preparation and the quality control for your products! Typically, this process takes 1-3 days! Then, the product will be delivered within:

  • For orders coming from the USA: 4-10 days
  • For orders coming from UK, CAN and AU: 4-12 days
  • For orders coming from Europe: 7-20 days
  • For orders coming other countries: 10-20 days

Please bear in mind that orders placed over the weekend will be processed on the first following working day!

Where do you ship to?

We ship to almost every country except: China, Singapore and some African countries

Do shipments have a tracking number?

For each order we provide a tracking number which makes it possible to track it 24/7

How long does it take to receive the tracking number?

Usually, you will receive your tracking number within 2 days! If the order was placed on the weekend, please estimate a delay of 2 days

How can I track my order?

You can track your order here