Home / Returns and refunds

Our goal is to give customers 100% satisfaction!

100% Satisfied or Money back!

Our refund policy lasts for 30 days! If 30 has passed since you received your purchase, unfortunately we cannot offer you a refund.

Refund or replacement in case of faulty product

 

In order to qualify for a refund or replacement, you must email us to support@gosmartzy.com within 30 days from the date you took ownership of the product and you must include pictures of the faulty item. Once we receive the email, we will send you a replacement product, if available.

If the product is not available, you will get a full refund.

If the item works properly but is scratched/damaged due to shipping, we will give you a partial refund to apologize for the inconvenience.

Refunds in case of non-satisfaction

If you are not happy with your purchase, please let us know within 30 days after receiving! We will then communicate you the address where you have to send the product and after receiving and inspecting it, you will get a full refund (return shipping cost shall be borne by the customer)!

Coupon Section

In some cases, you will get a refund in the form of coupons or discount codes that can be used in our store! In addition, we may send you a new product to compensate you for the price paid!

Delays in the reimbursement

If you haven't received your refund yet, please check your bank account again. It may take some time for the refund to appear in your card/bank account. If after 2 weeks you still have not received a refund, then please contact us at the following email address: support@gosmartzy.com

Failed delivery due to our or the courier shipping error

In the case of failed, incomplete or incorrect delivery due to our error, we will be responsible for fixing the error at our own expense! Depending on the different cases we will proceed either to deliver your order again or to issue a full/partial refund!

We also guarantee a full refund if you don't receive the product within 30 days!

Failed delivery due to the absence of the recipient

If the delivery failed due to the recipient absence at the delivery location, the product will be left at the post office ready to be picked up or sent back to gosmartzy. If the product is sent back to the sender, support@gosmartzy.com will ship the order to you again as soon as possible!

Failed delivery due to a customer error

In the case of failed, incomplete or incorrect delivery due to a customer error, we are ready to solve the problem as soon as possible, but additional fees may apply!

For example: If at the time of the order the customer entered an incorrect or incomplete address and for this reason the courier fails the delivery, we cannot be held responsible for the error!

So, the product will be kept in stock* and then destroyed by the courier (after a certain date) if the customer does not notify us within 15 days that the delivery was not successful. Afterwards, after communicating the exact address for delivery, the customer can receive the product by paying € 7.89 (standard rate) as shipping cost!

* It may happen that the product is kept at the post office of your country ready to be picked up! Unfortunately, we cannot give any certainty as the delivery is managed and organized by the post office of your country on its own!

Tariffs or Customs Fees

Any tariffs or customs fees shall be borne by the customer! The amount of these tariffs/fees strictly depends on your country!

For further information or doubts, please contact us at the following email address: support@gosmartzy.com